Service Administrator

Service Administrator - Toyota Guildford

Fixed Term Contract Maternity Cover up to 28/05/2023

As a Service Administrator you will ensure the highest level of customer satisfaction and care at all times for vehicle servicing and repair.  You will have excellent communication and organisational skills in order to deal with customers face to face or over the phone.  Always delivering an incredible experience to all, whether internal or external customers.  You are able to work to tight timescales and thrive on the pressure of a busy service department. Alongside your customer first attitude, you will maintain customer retention and over achieve on targets.  Passion for the product and delivering incredible customer service will be evident in everything you do.  

Main Responsibilities

• Meeting and Greeting Customers who walk in and require an appointment
• Taking appointment calls and vehicle query’s
• Booking Vehicles in for work
• Loading Diary
• Allocating Collection and Delivery slots
• Allocating Loan cars
• Job card preparation for Retail, Used, And new cars ensuring accuracy of all details
• Checking the Brand's systems for manufacture updates and Re-calls
• Ensuring all email bookings sent to site are responded too.
• Providing quotations for repairs and servicing

The Ideal Candidate

• Effective communication skills
• Commitment to delivering customer excellence
• A good standard of verbal and numerical reasoning
• Computer literacy
• A keen eye for detail
• Previous experience in a customer service / Administration role

Benefits:

Vehicle purchase discounts – There are plenty ways that you & your family can Drive with Us at Inchcape, from vehicle discounts to service offers. Own your dream car for less.

A pension that pays – Our flexible pension scheme gives you the freedom to plan for the future in a way that suits you. Choose exactly how much you want to contribute on a monthly basis

Save as you earn plan- reap the rewards of Inchcape’s success and effortlessly grow your savings. Save every month for a set period in order to buy Inchcape shares at a discounted price.

Life Assurance – we give you the peace of mind when you need it most

Health Shield Cash Plan – Supporting your health and your wallet, this benefit reimburses you the cost of everyday health care from prescriptions to dental work.

Employee Discounts with The Showroom – make your salary go further with the discounts and cashback offers available at over 1000 retailers

Discount Gym membership – keep fit with our big brand gym & fitness offers

Cycle to work scheme – get a new bike, equipment or both

Employee Assistance Programme – We take employee wellbeing seriously at Inchcape, we offer a programme to support all our colleagues and families with whatever challenges they may face at work or at home 24/7 365 days a year.

Customer Introduction Reward – refer someone to buy a car from us and we’ll pop some extra cash in your pay check.

Holiday allowance rising with length of service – We reward long service with extra holiday

Great career development – Receive industry leading training from the brand you represent whilst you develop your skills with the Inchcape training team

And much more….