Service Advisor

We need a CUSTOMER SERVICE ADVISOR, with some previous customer-facing motor industry experience, to join a Frome based main dealer.

In this role you will be the first point of contact for all service customers, ensuring they receive a warm, professional welcome accompanied by clear advice and assistance.

A summary of your daily activities will include: -

• Welcoming customers to the service department, processing workshop bookings through the internal IT system.
• Taking incoming customer calls.
• Communicating with the workshop team to ensure all booked work receives the correct pre-planning.
• Keeping customers fully informed throughout work in progress, advising on any additionally identified work requirements.
• Presenting and upselling brand-approved products and services.
• Carrying out a range of related IT, invoicing, database updating, job card creating.
• Taking payments and explaining work completed.

You’ll need to be a friendly team member, able to work alone at times and react well at busy periods. Always ensuring your customers receive a first-class experience.

In return, you can look forward to a competitive salary working alongside a welcoming team and a high quality, well-known automotive manufacturer.

((( . . . A DRIVING LICENCE IS REQUIRED . . . )))

kream motor recruitment is a motor trade-specific recruitment agency based near Exeter covering the whole of the south west; specialising in permanent vacancies in franchised and independent motor dealers/repair workshops. Backed up by 60+ years joint experience in most departments we believe our professionalism, industry understanding, and reputation are unrivalled. Please visit our website to view all our current vacancies.