Service Advisor

Job Title: Service Advisor (Car Dealership)

Location: Aberdeen

Salary: From £25,415+ and up to 25% bonus + benefits

Department: Aftersales

Full Time and Permanent – Mon-Fri with Saturdays on a rota basis

Our client is an industry leading and award-winning employer who are opening a brand new Dealership in Aberdeen and are looking for a Service Advisor to join them at our temporary facility opening in August 2022 while building work is underway at their new permanent site.

Job Purpose:

To drive the standard in customer care and deliver a courteous and efficient reception ensuring a high standard of customer satisfaction. To ensure high standards of quality workmanship and be an advocate of the service ‘Process Development Plan’ and support continuous process improvement. You’ll demonstrate our clients Purpose, Principles, and Ambition (PPA) in all dealings with colleagues, customer and prospects.

Our client is looking for an experienced Service Advisor who has the ability to work to deadlines and handle sensitive and confidential information. You'll have excellent communication skills and experience in a selling/customer service environment. In addition to a strong people background they are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to the team and more importantly their customers.

Key Responsibilities:

Drive the standard in customer care with the diverse customer base

Manage the relationship between customer and dealership.

Manage the service process effectively.

Go beyond process in delivering exceptional customer service.

Deliver effective value-added sales solutions to customers to ethically promote the wide range of our clients products and services.

Essential Skills & Experience:

Administrative experience.

Able to handle sensitive and confidential information.

Excellent communication and customer service skills with experience handling complaints.

Evidence of customerfacing administrative experience.

Experience in a selling/customer service environment.

Full driving license held for a minimum of 6 months with fewer than 9 penalty points.

Evidence of ‘Right to work in the UK’

In addition to receiving a competitive salary, for the right candidate this position will offer:

• Industry leading package
• 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
• Bonus payments based upon your performance
• Pension Scheme & Life Assurance
• Ford Privilege vehicle purchase scheme
• Discount on Service, Bodyshop and Parts
• 1 day each year to volunteer for a charity of your choice
• Cycle to work purchase scheme
• Access to Perks at Work discount website

AN AMAZING OPPORTUNITY WITH ONE OF THE TOP 25 SUNDAY TIMES BEST BIG COMPANIES TO WORK FOR

Additional base salary is available depending on experience.

To apply for this exciting role, please submit your full CV in the strictest of confident to Jonathan Sweasey at Colin Pybus Recruitment.