Service & MOT Technician VW
- Job added: 2 October 2020
- Location: Surrey
- County: Surrey
- Job Type: Other
- Reference: InAutomotive-4084674
- Company: Martins Motor Group
- Email: a.railton@martins.uk.com
Service Technician
Job Specification
Reporting to (Line manager): Service Manager
Responsible for (Reporting staff): None
Job Holder:
In the event of annual leave, illness or any other absence from the company, the nominated deputies for this position are the other Service Technicians
Objectives
Accurately and skilfully undertake the repair and servicing of motor vehicles
Work with other departments in the retailer to facilitate the servicing and repair of vehicles
Detect and diagnose any additional faults for further repair
Ensure all work is completed safely and complies with retailer, manufacturer and industry guidelines
Fulfil all tasks to the customer’s complete satisfaction
Help retailer achieve industry-leading standards of process efficiency
Measures
Departmental complaints log
Repeat service visits / ‘fixed right first time’ log
VQM / retailer audit against standards and guidelines
Customer satisfaction (CSS)
Limit of authority
Expenditure: Nil
Use of resources: The use of workshop equipment and consumables to enable completion of your Job role.
Personnel: None
Key Tasks
Objective: Accurately and skilfully undertake the repair and servicing of motor vehicles
Analyse work orders to identify what work has been agreed; seek clarification from the Service Advisor if a work order is not clear or seems incorrect
Evaluate the condition of the vehicle
Document completed work orders, ensuring hours and materials used are accurately and appropriately
recorded and all warranty material is kept and returned to the Warranty Clerk
Perform repair work as directed, within timescales and in accordance with established and documented
procedures, as well as conducting routine service work on all makes of vehicle
Objective: Work with other departments in the retailer to facilitate the servicing and repair of vehicles
Determine which parts and tools will be required for a given repair or service and ensure their availability
Inform the Service Advisor and the Parts department if a part needs to be ordered
Ensure the security of all inventories and analyse the quality of parts
Objective: Detect and diagnose any additional faults for further repair
Test vehicles and provide diagnostic reports to the Workshop Controller and service reception
If further work is required alert the Workshop Controller and follow the necessary steps for making sure the customer is contacted
Observe, recognise and report on vehicle and component serviceability
Objective: Ensure all work is completed safely and complies with retailer, manufacturer and industry guidelines
Ensure vehicles comply with industry safety standards when returned to customer and any faults have
been reported and noted on the job card
Ensure all health and safety, environmental and recycling policies, plus all internal policies and procedures
are adhered to, focusing on customer needs and building upon the professional reputation of the retail
facility
Check the condition and ensure the correct maintenance of tools, equipment and other materials in
accordance with company policy
Ensure all policies and practices are followed adhering to the retail and wholesale standards to build upon
the professional reputation of the retailer
Objective: Fulfil all tasks to the customer’s complete satisfaction
Interact directly with customers when requested, to explain vehicle problems and the corrective action
taken
Safeguard and protect the customer’s vehicle and its contents while being repaired or serviced, ensuring
adequate protection is used in every vehicle during service and repair
Receive customers courteously, in line with the Volkswagen quality programme
Objective: Help retailer achieve industry-leading standards of process efficiency
Minimise wastage of all materials, oils and fluids
Undertake all other tasks and responsibilities as requested by the Workshop Controller and the Aftersales
Manager
Supervise and train apprentice technicians as required
Drive and road-test vehicles in a safe and professional manner with due regard to speed limits, road law,
other road users and pedestrians
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