Service Booking Agent
Group Contact Centre - Broxburn
Up to £20,800 + bonus earning opportunities (OTE £23,500)
At Eastern Western Motor Group, we believe it’s all about quality of life and finding a happy balance between work and family. This is an amazing opportunity to work for a family run company who value their employees and in return provide state of the art working facilities, competitive salary packages, benefits and industry leading training.
What does the job entail?
- Daily outbound telephone contact with customers to arrange service appointments
- Maintains knowledge by keeping up to date with latest product information and changes to DMS
- Use of manufacturer software in conjunction with dealer management system as required
- Engages with customers to build rapport and understand their service/repair requirements
- Quickly identifies customer’s needs to guide them towards the product/service that will best meet their requirements
- Provides accurate estimates for servicing and repairs, ensuring that the customer is fully aware of the costs and timescales involved, setting expectations accordingly
- Discuss with customers the purchase of key products offered by the company i.e. service plans, air-conditioning, brake fluid, encouraging the sale of genuine parts and accessories
- Develop a sound knowledge of each manufacturer aftersales process
- Accurate data entry of customer and vehicle information into dealer management system
- Treat customers fairly and with professionalism at all times
- Handles incoming service calls on behalf of the dealerships as required
- Assistance with other tasks as directed
What are we looking for?
- Excellent communication and interpersonal skills
- Customer focused and quality driven
- Results focused
- Methodical, orderly and systematic approach to work
- Flexible and adaptable to change
- Enthusiastic team player
In addition, we offer a first class employee benefits package including:
- Enjoy your birthday off on us every year!
- Staff Discount - We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
- Cashpoint - Cashpoint is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping!
- Generous Holiday Allowance - Your free time matters to us! We offer all our employees 30 days annual leave each year (pro rata) which increases with length of service!
- Your Family Matters - As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions!
- Giving Back - We are proud to support charities and organisations that work to improve the communities that matter to us. In the past we have raised thousands of pounds for local charities by organising events from white water rafting to charity raffles.