Service Supervisor - Bolton
Our client, one of the best employers in the North West, are looking to recruit an experienced Service Supervisor / Front of House Manager.
Your key role will be to oversee the Service Advisors, and everything front of house, maximising profitability through reviewing retail and warranty labour hours sold. In addition to this, you will assist the service advisors as and when required, effectively deal with any customer issues and complaints
Regularly review processes for improvement and monitor and working to monthly, quarterly and annual targets.
Also assist with the Service Manager with their day to day duties
The main responsibilities will include:
To meet and exceed customer expectations in a customer focused environment.
Be the first point of contact for Customer complaints within the department.
Organise and prioritise work effectively to achieve targets in a timely and efficient manner
Responsible for the day to day running of the service reception and service advisors
You should have the drive and leadership skills to push the department forward, implementing new ideas along the way
Candidates must have the ability to work effectively in what can be a high pressurised environment, determined and proactive
Dealing with customers face to face, assisting the Aftersales Manager with day to day duties, deal with customer complaints
Monday to Friday 8am - 6pm
Saturday 8:30am - 12:30pm on a rota
Further training and development with career prospects
Please ensure your CV is up to date before applying, and has all relevant contact details including address.
Who are you applying to?
The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission.
Key positons; Sales Executive, Sales Manager, Business Manager, Service Advisor, Parts Advisor, Technician, Mechanic, Master Technician, Workshop Controller, Service Manager, After Sales Manager, Dealer Principal, General Manager.