SMART Repair Administrator / Estimator - Lexus Leicester
As a SMART Repair Administrator / Estimator you will ensure the highest level of customer satisfaction and care at all times for vehicle repair while maximising profit. You will have excellent communication and organisational skills in order to deal with customers face to face or over the phone. Always delivering an incredible experience to all customers. You will be quick to identify the needs of the repair and the opportunities to upsell. As a SMART Repair Administrator / Estimator you will able to work to tight timescales and thrive off the pressure of a busy bodyshop department.
Alongside your customer first attitude, you will maximising sales, maintain customer retention and over achieve on targets. Passion for the product and delivering incredible customer service will be evident in everything you do.
The Ideal Candidate
To be a success in this role, you will have
- Sell additional products, services and repair works in a professional manner
- Maximise customer awareness of all available Paint & Body Centre Retailer services
- Maintain effective liaison with parts, workshop and sales teams
- Ensure highest level of customer care and satisfaction at all times
- Answer customer’s questions regarding technical problems in a manner that is easily understood and does not use excessive jargon
- Notify customers promptly of completion of work
- Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Bodyshop Manager
- Maintain excellent standards of departmental administration
- Initiate job documentation and maintain customer records and follow-up systems
- Accurately maintain departmental systems
- Help Paint & Body Centre and Retailer to achieve industry-leading standards of process efficiency
- Provide customer estimates according to company policy on schedules, time and pricing calculate accurate charges for all parts, labour, paint & materials and other costs for repairs
- Promptly prepare and present invoices following completion of work, ensuring all work has been carried out as detailed and charged for and obtain payment in line with company procedures
- Receive and register payments for work carried out and ensure that the correct company procedures are adopted for verification of payment, handling, transferring and depositing cash for the Paint & Body Centre (if applicable)
- Ensure compliance to all health and safety / environmental / company policies
- Undertake other tasks and responsibilities as requested by colleagues and managers
As a SMART Repair Administrator / Estimator you will receive a competitive salary, we also offer great benefits including:
Vehicle purchase discounts – There are plenty ways that you & your family can Drive with Us at Inchcape, from vehicle discounts to service offers. Own your dream car for less.
A pension that pays – Our flexible pension scheme gives you the freedom to plan for the future in a way that suits you. Choose exactly how much you want to contribute on a monthly basis
Save as you earn plan- reap the rewards of Inchcape’s success and effortlessly grow your savings. Save every month for a set period in order to buy Inchcape shares at a discounted price.
Life Assurance – we give you the peace of mind when you need it most
Health Shield Cash Plan – Supporting your health and your wallet, this benefit reimburses you the cost of everyday health care from prescriptions to dental work.
Employee Discounts with The Showroom – make your salary go further with the discounts and cashback offers available at over 1000 retailers
Discount Gym membership – keep fit with our big brand gym & fitness offers
Cycle to work scheme – get a new bike, equipment or both
Employee Assistance Programme – We take employee wellbeing seriously at Inchcape, we offer a programme to support all our colleagues and families with whatever challenges they may face at work or at home 24/7 365 days a year.
Customer Introduction Reward – refer someone to buy a car from us and we’ll pop some extra cash in your pay check.
Holiday allowance rising with length of service – We reward long service with extra holiday
Great career development – Receive industry leading training from the brand you represent whilst you develop your skills with the Inchcape training team
And much more….