Technical After Sales Advisor
Location: Ower, Southampton
Hours: Monday - Friday, Full-Time
Salary: £20,000 + per annum
An exciting position has become available for a full time Administrator to join a friendly team based in Ower, Southampton.
The main objective of this role is to manage the relationship and processes to ensure a smooth transition for new customers, including dealing with enquiries around their telecommunication order.
Provisioning and managing line and network orders
Reviewing complex network provisioning requests to ensure successful implementation
Updating customers with fault progress and timescales regularly
Setting up and maintaining accounts on the in-house billing platform
Ensure all internal systems are updated with the provisioned changes
Ensuring systems and databases are kept up to date
A high level of attention and organisation is required for this role, along with excellent customer service skills to manage customer queries and any complaints that may arise.
Working in a previous technical business would be an advantage as customer queries may be of a more technical nature. However, full training will be provided.
In return for your hard work and commitment, our client offers fantastic benefits, including:
23 days holiday plus bank holidays
Employee Assistance Programme
Company pension scheme with 3% contribution from the business
Company incentive prizes on a regular basis.
Great team atmosphere
Career Development and great career opportunities
So, if you want to work for a Company that will work with you to develop your career, APPLY TODAY
You can apply this job via clicking the button below.