Telephonist

Receptionist / Telephonist - Toyota/ Lexus Guildford

As a Receptionist / Telephonist you will deliver an incredible customer service experience to all you speak to.  You will contribute to ensuring that the telephone system is operated effectively and efficiently, and ensure the smooth running of the telephone ‘hub’, As a Receptionist you will build rapport with our customers, establish their needs quickly in order to create a bespoke service for them. Our Receptionists are our Brand Ambassadors, reflecting the brand image and standards in everything they do.

Main Responsibilities

• Answer and manage telephone system
• Accurately record calls & visits and relay messages in timely manner
• Some invoicing & filing may be required
• Follow company brand standards
• Assist other departments, as necessary

The Ideal Candidate

• Excellent communication skills, both written and verbal
• IT literacy
• Incredible customer service skills
• The ability to multi task and work under pressure
• A friendly and approachable manner