Vehicle Estimator/Vehicle Damage Assessor

The Role

The main purpose of a Vehicle Estimator is to carry out estimations on customer vehicles in a professional, skilled, efficient and safe manner, ensuring the highest standard of customer satisfaction and to control the flow of work into the workshop.

Key Responsibilities & Accountability

• Operate from both Vospers Plymouth and other Vospers sites in the Southwest, as directed by Management.
• Compile Estimations using the Audatex System.
• Receive and welcome customers onto site.
• Estimating Customer Vehicles.
• Conduct mobile estimates, collecting and delivering vehicles as required.
• Communicating with work providers in various methods.
• Answer telephones in a prompt and courteous manner.

Qualifications/Skills

• Full UK Driving Licence
• Have a professional, confident and friendly telephone manner.
• Demonstrate strong administrative, organisational and interpersonal skills.
• Show a keen eye for detail and accuracy in all areas while being capable of working to deadlines.
• Be able to work well cooperatively as well as independently.
• Display good knowledge of Microsoft packages e.g Word, Excel, while also quickly learning of new technologies and in-house systems.
• Work well under pressure and balance conflicting workloads, especially in peak times.

Hours of Work

Full Time (Monday to Friday 8.00am – 5.00pm & 1 in 3 Saturdays)

Salary

Competitive

Location

Valley Road, Plymouth

Company Benefits

• A competitive salary
• Vospers holiday accrual scheme - starts at 22 days (not including bank holidays) per annum pro rata and increases with length of service
• A day off for your birthday
• Half-day paid leave on Christmas Eve
• Paid sick & compassionate leave
• Paid jury service
• Contributory pension scheme
• Employee Assistance Programme
• Vospers Exclusive motoring discounts
• Staff discounts scheme including discounted gym membership, shopping, eating out and much more
• Bike to work scheme
• Loyalty and long service awards
• Staff & Customer referral scheme

About Us

Vospers has been the home of motoring in the south west for over 70 years and our success is built by and through our people. We have over 550 talented staff across our various sites throughout the West country; at its heart Vospers is still very much a family company.

We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years' service with the company.