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Warranty Administrator

  • Job added:   23 July 2022
  • Job Type :   Other
  • Reference :   InAutomotive-339808
  • Company :   Cox Automotive

Wyton

Mon - Fri (40hrs a week)

Why work for us:

We’re evolving, innovating and growing at a rapid pace and we’re ambitious and excited about the future in every single area of our business in Europe.

Our scale and scope are unmatched – we’re a century-old business that is the world’s largest automotive services company. But that’s not what makes us great. Our 2,500+ team members in Europe do that every day, as they collaborate with each other to bring out the best in everyone.

We thrive on what makes us different – and we empower our people, clients and communities to come together and celebrate each other’s unique abilities and perspectives. Inclusion is an essential part of both our culture and our business strategy.

Our sense of social responsibility is ingrained in our culture. We believe we should be ‘stewards of the world we live in’, so whether it’s volunteering, fundraising, focusing on health and wellbeing or improving our environmental footprint, we love doing things to support the causes we’re passionate about.

MVS is an evolving business supporting customer de-fleet, multiple remarketing channels and a complete range of vehicle preparation services. This requires an agile and responsive operational function able to support a variation of process. As we develop the range of services delivered and expand our customer base, the operations team including gate-in, Swift or other defined processes, inspection, imagery and all variations of vehicle preparation.

Department 

MVS is an evolving business supporting customer de-fleet, multiple remarketing channels and a complete range of vehicle preparation services. This requires an agile and responsive operational function able to support a variation of process. As we develop the range of services delivered and expand our customer base, the operations team including gate-in, Swift or other defined processes, inspection, imagery and all variations of vehicle preparation.

Role

 The role of a warranty administrator is to process & submit warranty claims, escalating any substandard claims to the warranty/technical manager as necessary & ensuring these are conducted within the manufacture guidelines.

This role requires an understanding of the warranty process in accordance with the manufacturer guidelines, attention to detail & methodical approach is essential.

The warranty process is open to external manual audit conditions, which could result in financial penalties if faults are found. This role supports the warranty specialist in ensuring accuracy and presentation of the correct claims.

Warranty administrators are expected to have excellent levels of customer service and demonstrating good communication skills at all levels.

The successful candidate should be willing to learn new skills and be open to a challenge, with high attention to detail.

 Skills

  • Strong time management and organisational skills with the ability to work under pressure to tight deadlines
  • Have a basic technical knowledge of motor vehicles
  • Excellent communication skills both verbal and written
  • Good customer service skills
  • A good eye for detail and accurate data entry skills
  • Able to use your initiative and be flexible

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