Warranty Administrator

Represent a leading Automotive brand whilst working for Automotive Management "Dealer Group of the Year" 2021“Marshall Motor Group have recently been named Employer of the Year at the 2021 Motor Trader Awards, the 2nd year in row we’ve been recognised in this way”

The Role

We are currently seeking a Warranty Administrator to join the Aftersales team in our SKODA dealership in Northampton to oversee processes related to warranty work. This role works closely with the workshop and service advisor teams and is crucial to ensuring the correct steps are followed to complete warranty work correctly.This role reports to the Aftersales Manager and is offered on a permanent basis.

Responsibilities

• Ensure the accurate and timely completion of all Warranty and department administration
• Achieve all allocated objectives for the department and operate within the law at all times
• Approach all tasks from senior management eagerly and cooperate fully when requested
• Plan ahead and manage time carefully to ensure all tasks are achieved within the agreed time scales
• Greet customers and visitors prompt, courteously, and professionally
• Ensure all Group, Manufacturer, policies and practices and Statutory Legislation are strictly adhered to
• Develop and maintain professional working relationships with all customers, dealership colleagues, suppliers and external representatives
• Remain professional, calm and positive at all times

Required Skills and Experience

Previous experience within a Administration role is preferred, although we would also consider someone from a Service Advisor background. Knowledge of the Kerridge system would be beneficial but not essential

• Excellent relationship building skills
• Ability to lead and train a team
• A positive, can-do attitude
• Outstanding organisation and time management skills
• Computer skills
• A friendly and approachable manner
• The ability to learn fast and on the job

The Company

Marshall Motor Group is a multi-award winning company with strong values that put our people and customers at the heart of everything we do. Recently being recognised by the Great Place to Work Institute as one of the UK’s Best Large Workplaces, we have approximately 4,000 colleagues and a turnover of over £2billion and we are still growing! Benefits available to our colleagues in addition to generous salary packages include:

• Colleague discounts on new and used vehicles, parts and servicing

• MAVTA reward and recognition awards

• Training and Development

• Free Eye Care Vouchers 

• Up to £2000 Colleague Referral Bonus

• Marshall Rewards discount shopping portal

• Life assurance at no cost to you

If this sounds like you, please submit your application today to be considered for this exciting opportunity