Workshop controller - HGV Service Manager is required by a major truck and commercial vehicle manufacturer to manage their commercial vehicle workshop and service centre. Must have come from a HGV Technicians background and managed technicians/mechanics before.
ROLE: Workshop Controller
BASIC SALARY: £36k plus
HOURS: Monday to Friday: 8am to 5pm
This role consists of handing out work to Vehicle Technicians to ensure smooth running of the workshop. The role holder will also liaise with the Service Department, and to be on hand to answer any queries from other departments and our customers.
The role is responsible for ensuring all incoming work is planned then managing the time and resource. The Workshop Controller assigns technicians to tasks ensuring productivity is maximised and that deadlines are adhered to. As line manager for technicians the role holder is responsible for performance management, coaching and development of the team.
Quality checking, ordering of parts, audit and compliance as well as health and safety are also important elements of this role.
·Supervising the Team: To lead, motivate, coach and develop the team to achieve their daily objectives.
·Parts Liaison: To ensure a strong relationship is maintained with the parts department to maximise parts availability.
·Documentation Quality: To ensure the accurate completion of all relevant documentation for each repair.
·Manufacturer Franchise Warranty Standards: To ensure that the manufacturer’s warranty standards are adhered to at all times.
· Health and Safety: To ensure that a safe working environment is maintained in line with the Company’s Health & Safety policy and that general housekeeping and appearance are maintained at a high standard.
EXPERIENCE REQUIRED: MUST COME FROM A QUALIFIED COMMERCIAL VEHICLE TECHNICIANS BACKGROUND AND MANAGED TECHNICIANS IN A WORKSHOP OR COMMERCIAL VEHICLE GARAGE