Job Title: Automotive After Sales (Service) Trainer
Salary: 25/35K basic + Excellent Bonus Structure + Benefits
Our client is one of the UK’s most successful Automotive Dealer Groups. Now ranked as the 19th highest grossing Dealer Group in the UK (Am100 2011), they have grown at an extraordinary rate since the businesses conception back in 1991. They are proud to be one of the largest privately owned groups in the country and now represent 12 marquees across 14 sites with a staff base of over 800.
Due to continued business requirements they are now recruiting for an Automotive Aftersales Trainer to assist in driving the sales and profitability of the businesses Aftersales departments. Reporting directly into the Directors, the primary responsibility of the role will be to initially carry out a full analysis of each and every Dealership Service Department, looking at all the department process from proactive business development, booking processes and up sell opportunities, to new staff inductions and ongoing training. You will then need to introduce and develop a successful training program to bring each and every one of the recognised operational elements up to agreed standards and continue these standards ongoing.
The ideal candidate must have excellent working knowledge of how the Aftersales departments within the Retail Automotive Industry operate. They are looking for an analytical strategist with working knowledge of both Kerridge and Workshop loading.
You must be an excellent presenter with proven skills in analysis and implementation. This role is going to include a large volume of training so strong communication and people skills are a must.
In 1991 the company introduced 5 core values, which they still look for today in each and every employee.
Exceeding Customer Expectations
“Always deliver what we have promised. If in doubt, under promise and over deliver”
“We will improve our service through integrity, cooperation and innovation. If we don't look after our customers, someone else will”
Right first time attitude
“Everyone has one chance to make a good first impression. Remember, the reputation of the whole company is in the hands of each individual”
Trust and Respect
“Always treat customers and colleagues as we ourselves would like to be treated”
“Only by working together can we deliver an outstanding customer experience every time. This is how we will earn our customer's loyalty”
With 51% of their currently staff base holding over 5 years continuous service, and 15% holding over 10 years service, this is a business where their employees want to stay!
If you feel you have the skill sets to succeed within this highly competitive sales environment then APPLY TODAY.
Key Words: Training, Learning and Development, Service, Aftersales, Automotive, Contact Centre, Sales Training.
Key Locations: Yorkshire.