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Foreword

Customer focus; customer loyalty; gaining and retaining business - these goals are not easy, but we all know their book value.

At Texaco we work hard to bring a distinct advantage to our customers throughout the supply chain; from the motorist, to the aftermarket and the manufacturer - and back round again. We work on an understanding that everyone can win. Our approach has made us the leading supplier of automotive fluids to the car industry world-wide.

In the UK our determination to develop partnership working with the aftermarket has seen a 200% increase in our business in just two years.

With the development of internet sales for new cars, second-hand car warehouses, extended service intervals and, possibly, the end of Block Exemption, we must put even more emphasis on retaining as well as gaining customers, or face the consequences.

We know that we can help build your customers' loyalty and your profitability. We have the leading-edge technology, the service and training initiatives to make a difference - talk to Texaco and you will see how.

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