Auto Indemnity Group has agreed an operating protocol with insurer Royal & SunAlliance, which establishes working practices to produce speedier claims settlements.
John McLennon, Royal & SunAlliance national technical claims manager, said: “Working together for mutual advantage will deliver improved customer service in what has been a confrontational area.
The original high court ruling in the Dimond v Lovell case found a number of credit hire companies' contracts with policyholders had not been drawn up in accordance with the Consumer Credit Act. This resulted in thousands of unpaid credit hire claims.
If you are not a registered user your comment will go to AM for approval before publishing. To avoid this requirement please register or login.
Comment as guest
Comments
No comments have been made yet.