Mercedes-Benz UK dealers are demanding Dermot Kelly, passenger car director, to 'come clean' on key statements made on the planned network shake-up.
Following Wednesday's meeting of Mercedes-Benz UK dealers, which saw a unanimous vote in favour of taking taking DaimlerChrysler UK to court over the "unlawful" termination of all 156 dealerships, the dealers urged Mr Kelly to give explanations on the following issues.
A statement from the dealers asks:
Isn't the reality that customers will no longer enjoy the excellent levels of service when customer satisfaction indicators show that company owned outlets consistently under-perform the franchised dealers that you have now sacked?
How are dealers to reconcile the recent blanket termination of dealerships with his May 200 declaration to the dealers, repeated in a letter dated 8th June 2000, in which he stated: "We will not be issuing block exemption termination letters".
"We challenge Mr Kelly to respond to these statements around these vital issues. We want him to deny the price rise, we want him to justify his statement that DaimlerChrysler UK will only control 40% of the market.
"We invite him to publish the customer satisfaction surveys and we want him to come clean about his comments made in that letter he distributed to all dealers in June," said Nick Adams, dealer campaign spokesman.