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ACM cuts bodyshop network

Advanced Claims Management, the claims handling business for the Budget Group of Companies has slashed its motor repairer network from 150 to 80 as it bids to improve operating efficiencies.

Steve Hankins, ACM manager of motor engineers, said the move followed a three-month audit into the repairer network.

“Compared to the industry norm, which is around 75, we felt our existing network was rather unwieldy and therefore decided to rationalise it,” he said.

Peterborough-based ACM hopes to see improved efficiency levels and lower administration costs – repairers that have been retained on the network can expect to enjoy higher volumes of business from the company. They will also be required to collect customers' cars within 24 hours, rather than 48 hours, and supply a replacement vehicle.

Bob Perry, ACM claims director, said: “Rationalising our repairer network not only makes good business sense but also allows us to enhance our service to customers.”

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