What Car?'s annual report investigates the claims of the manufacturers' approved used car offers, the user-friendliness of their websites, the performance of sales staff at retailers, and whether cars offered on the programme offer value for money. Network Q, it concluded, "offers a top-notch all-round package of benefits" adding that "remaining at the top of the tree is an achievement in itself. Excellent peace of mind, knowledgeable staff and reasonable prices earn five-star ratings."
Network Q's performance in 2003 follows the same top position in 2002 and the runner-up spot in 2001. Network Q operates from 440 Vauxhall dealer sites and offers vans as well as passenger cars. All makes of car are sold, up to five years of age, after undergoing a 114 point check.