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Epyx launches 1link service management tool for multi-site groups

A new system that allows service/maintenance providers to view in real time the customer service and pricing they offer to fleets is being launched as a component of epyx's 1link Service Network.

'1link Group Site' enables dealer groups, fast-fit networks and independent garage chains to centrally manage and monitor the services they offer including service bookings and price tariffs for their fleet customers.

Users can access information about jobs being booked by fleets, showing all incoming messages, work requests, current jobs, a schedule of un-invoiced work, outstanding authorisations and completed work.

Crucially, says 1Link's developer epyx, the 'Group' product allows pricing to be put in place online for single and all fleet customers, covering items such as labour, parts discounts, fluid pricing and even tyre catalogues.

Ken Trinder, epyx's head of business development, says: "With more than 1.5 million fleet vehicles now registered with 1link Service Network, some service providers are finding that it accounts for the majority of their service and maintenance turnover.

"Because of this level of business and the speed with which use of 1link Service Network is growing, managers of these service providers want to monitor 1link activity and respond rapidly to fleet customer needs. Group Site lets them do this. It is also ideal as a call centre system for any group that wants to manage service booking requests centrally."

He added: "The pricing option gives service and maintenance providers the option to react to changing market conditions with a rapidity that was previously impossible to achieve."

Prices for Group Site start at an annual subscription of £995 per annum for companies with fewer than 25 sites.

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