The OFT's consultation paper (pdf 174 kb) can be downloaded from http://www.oft.gov.uk/News/Press+releases/2004/13-04.htm The new guidance is aimed at clarifying how the Distance Selling Regulations (DSRs) apply to the sale of vehicles, both new and old, to consumers rather than business customers. The regulations give consumers who buy goods or services by distance means additional rights including:
- a cooling-off period,p> - a clear description of the goods and services
- delivery cost information and delivery services
- written onfirmation of important information
- details of complaints and cancellation procedures.
The guidance is intended to help the motor trade meet these obligations.