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Vauxhall assembles new aftersales team

Vauxhall has assembled a new aftersales management team under aftersales director Paul Daly, following its announcement that MasterFit is to be the brand's sole aftersales franchise.

Andrew Kincaid becomes aftersales markeing manager, Neil Barnett occupies a newly created aftersales business development manager post, Mike Lee is promoted to sales operations manager from parts sales manager, and Miriam Carroll, previously manager, retail support at the company's Customer Care Centre, is to be 'real-time servicing booking manager', representing what Vauxhall says is a new approach to service scheduling and follow-up.

Meanwhile, GM is so pleased with the growth of the Vauxhall Trade Club parts operation that its management team has been entrusted with developing similar operations in GM Europe's continental markets.

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