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Planet System is on track

Peugeot's 407 will pioneer a new internet-based fault-finding diagnostic system designed to cut service bay response times and more rapidly identify technical problems which are affecting vehicles in markets throughout the world.

Linked to the 407's Multiplex electronic architecture, Peugeot Planet System uses software specifically developed for the project by IBM which tracks individual cars from the moment they leave the production line.

PPS replaces the previous 'tool box' measuring card process that depended more heavily on technicians interpreting data. Retailers are paying £6,500 for the wireless laptop system, plus the cost of software licences.

Central to the new scheme is access to constant internet update of data and remedial programs from the central French unit, which Peugeot says will remove the obstacle of service operations not always using the most up to date CD-ROMs.

A Peugeot spokesman says: “We can share fixes identified anywhere Peugeots are sold and serviced, which will more rapidly identify fault patterns and frequencies. If a customer complains about an air-conditioning malfunction the system will immediately pinpoint if he has inadvertently switched it off, or if it is a genuine problem.”

By having a database which tracks what equipment was fitted to the car from day one and what service action has been taken, the whole process should cut service downtime with the 'monitor and coach' approach.

“PPS is all about intelligent use of technology. Helping a technician do his or her job more effectively should result in a higher rate of first-time fixes and less time wasted on both sides of the service bay window,” says the spokesman.

The system will also be applied to 307, 206 and 806 models incorporating Multiplex.

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