It enables aftersales management and staff to record each stage of the vehicle’s progress through the workshop, including service advisors, workshop controllers, technicians, quality testers, collection and delivery drivers, cleaners and parts staff.
Mike Porter, managing director of Progress, says the system is designed to help dealers develop a sales and customer care culture in aftersales.
About 20 dealerships have installed the system so far. Derek McQueen, dealer principal at Charters Peugeot in Uxbridge, says: “We chose Progress was because it brings everything together in one system. It is one of the most advanced systems available for operating a service department and it is also very easy to operate, for everyone in the dealership.