The motor industry technology specialist, the company behind the 1link family of fleet e-commerce platforms, says that the increase has been ‘dramatic’, but that the number of service bookings made online is still relatively small at less than 5%.
Ken Trinder, head of business development at epyx, said: "The fact is that very few dealers and motor manufacturers offer a genuine online booking facility - with most you are simply filling in a standard email template on their website.
"The general feedback we receive is that more drivers would like to book service and maintenance directly into their dealer's diary online but that the facility simply isn't available.
"We believe this is something that will change over the next few years as dealers and manufacturers come to recognise the benefits in terms of reduced administration and higher standards of customer service."
epyx technology is used to power a number of dealer and manufacturer online booking facilities including the 'book a service' facility found at www.honda.co.uk.
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