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Upgraded cover is like-for-like

Renault is to offer fleet customers an upgraded vehicle replacement service if they suffer a warranty-related breakdown.

The new package, to be launched next month, is intended to speed up the provision of a replacement car and aims to offer a vehicle that matches the one the customer is driving.

It will cover both cars and vans, providing a vehicle almost immediately after a report of a breakdown, using the support of vehicle rental organisations.

Keith Hawes, fleet and LCV director for Renault, said: ‘The number of breakdowns we have is declining, but in cases where something happens, customers want a no-hassle service.

‘We are committed to keeping the customer mobile until their repair is carried out, without causing them disruption.’

The manufacturer is also set to launch a major revamp of its customer relationship management strategy, which has been in development for more than a year.

The new scheme includes a range of initiatives, from dedicated websites for customers in different business sectors, to more effective lead allocation and customer support.

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