"If the issue of management isn’t sorted out", he says, "and if it isn’t apparent that standards are rising, there will undoubtedly be some level of regulation coming in from outside the industry fairly quickly. The ARMS standard is a step in the right direction, but it could also be argued that the Level IV qualification is pitched too high, given many automotive managers come from a non-academic background."
It’s an area that Roscoe will be addressing at the industry’s inaugural People Skills conference, which takes place at the National Motorcycle Museum near Birmingham, and is presented by AM in partnership with Automotive Skills. The headline sponsor is Carter & Carter, and the event is chaired by the IMI’s Sarah Sillars.
Other key issues include attracting new blood to the industry; aligning training and development with the needs of the dealer; managing performance in a growing organization; and reducing staff turnover.
The conference is called Recruiting, developing and retaining the right people, and is designed to help motor retailers of all sizes increase profitability by focusing on their most important asset – their staff. It’s a unique opportunity for motor dealers and HR specialists working in the industry to hear new ideas for improving performance. It’s also an opportunity for delegates to fine-tune their strategic thinking.
Chris Donkin, Courland Automotive Practice
Guy Liddall, Motor Trade Selection
Tony Salt, Investors in People
Derek Day and Mike Taylor, Hutton Turner
Dominic Doe, Maritz
Rod Cornwell, Thomas International
Jess Starley and Tim Bryant, RTS Consultants
Gordon Roscoe, Blue Water
Steve Benfield, Beech Consultancy
Geoff Bloom and Damien Scully, Lorien Training
Simon Bowkett, Symco Training
Ben Thornber, Martineau Johnson