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Fiat CVs boost aftersales support

Fiat Commercial Vehicles is implementing a major restructuring of its dealer network, designed to strengthen aftersales support available to customers.

The network now has 11% of its dealers open 24 hours-a-day for service and repair work, and a further 10% of the network has flexible and extended opening hours. There are also currently 63 specialist CV dealers, a number which is set to grow to 75 by the end of this year.

It has also been working closely with sister company, Iveco, appointing 15 dual Iveco/Fiat sales and aftersales facilities, with a further five Iveco/Fiat aftersales-only points now operational.

The plan is that by the end of 2006, a total of 20 dealers will be dual Iveco/Fiat Commercial Vehicles sales and aftersales, and an additional five will be aftersales-only.



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