AM Online

Britannia wins Drive Vauxhall

Drive Vauxhall is the latest of more than 40 franchised dealerships to provide its customers with a full accident management service through Britannia.

The group aims to boost buyer retention and satisfaction by providing like-for-like courtesy cars to customers who’ve been involved in a crash.

Britannia now says demand for its services is so high in Wales and the south-west of England that it is opening an office in Bristol. It already operates a fleet of more than 1,000 courtesy cars across most volume and premium brands.

“Ensuring the quality of a one-to-one service is a real priority, which has meant planning for manageable growth. Relationships with the 40 dealerships have been developed in controlled stages,” says a spokesman.

Britannia launched its dealer-branded accident management service in 2005. Any accident is dealt with by Britannia’s call centre on the dealership’s behalf, and if a replacement vehicle is required it is supplied within two hours.

If you are not a registered user your comment will go to AM for approval before publishing. To avoid this requirement please register or login.

Login to comment


No comments have been made yet.