AM Online

Operations key to profit success

What drives superior performance in car dealerships? According to McKinsey & Company, while brand and size are important profit drivers, operational practices are the single biggest driver.

Key attributes shared by top dealers include a focused approach to customer lifestyle management, structured sales processes and compensation plans, and a good strategy to attract, develop and retain talent.

McKinsey & Company’s US research found that high-performing dealers also helped carmakers achieve their sales objectives.

Nearly 60% of the top quartile dealers met or exceeded their market share targets, compared to fewer than 45% of other dealers.

If you are not a registered user your comment will go to AM for approval before publishing. To avoid this requirement please register or login.

Comment as guest


Login  /  Register

Comments

No comments have been made yet.