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AM Aftermarket conference: Practical aftersales management

Featuring guest speakers: Bob Feltham, principal consultant, Renault-Nissan Institute and Paul Sozzi, aftersales director, Glyn Hopkin.

  • Best practice strategies for improving your performance
  • World leading initiatives based on factory practice
  • Case study – Glyn Hopkin

    If you could operate with one less technician and still have the same result, what effect would it have on your annual profits?

    What if you could cut some labour times from over two hours to less than thirty minutes? Bob Feltham will discuss dealership work practices and highlight opportunities for re-engineering some key areas.

    Nissan dealer Glyn Hopkin regularly feature as one of the top performers for Return On Sales in the AM100 and Paul Sozzi will give some practical examples of how they achieve this in the aftersales department – for example, by being a little more flexible in their thinking, staying close to the culture of the workshop and getting their service managers incredibly focused on every single pound.

  • For more information visit www.amaftermarketconference.com or contact Luke Clements: 01733 468325 or luke.clements@emap.com.
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