However the warranty market is changing and as warranty companies try to be more transparent about their product, it makes it all the more difficult for them to sell the product.
Lawgistics have learnt that some warranty companies are now promoting warranty booklets to “run your own warranties” with a claims administration service.
If you are considering this option you may want to consider the following points:-
1. Can your warranty company provide your customers with a 24/7 claims help line? If your warranty company can only answer your customers queries 9-5 Monday-Friday and Saturday morning you could find you are administering your own warranties while paying someone else to do it!
2. Does their administration service record initial contact with your customer and visual verification of the vehicles fault or worn part? This is essential information that could be used in your defence in a claim against the warranty or your customers’ statutory rights.
3. Can they give legal advice on what to do in every situation? It is important to recognise that a warranty is offered over and above the customers’ statutory rights. Therefore the customers’ statutory rights may cover certain items that may be excluded by the warranty. You may be turning down a claim under the warranty only to find you subsequently receive a county court summons unless you get the right legal advice from the professionals in the first place.
Lawgistics have used their experience and knowledge to develop “Driver Options”, a viable alternative. For a free “Driver Options” pack call the professionals on 0870 26 77 118.