AM Online

Ford introduces premium changes to repair centres

Ford has introduced new premium standards to its 170 Accident Repair Centres.

Each centre is has been equipped to tackle the new technology featured in the manufacturer’s latest cars.

Ford said: “As vehicle technology advances, the capacity of repairers to fix more than one brand competently will decrease. For example, Ford models such as the new Mondeo, S-MAX and Galaxy are constructed using highest strength steel and feature electronics including dozens of control sensors.

“While such advanced vehicles currently comprise around 5% of FARCs' business, this is expected to top 40% within three years.”

Ford Accident Repair Centre’s (FARC) technicians will all have new model training, new tools, including the latest generation of welding equipment to handle high strength steel, Ford diagnostic equipment, a repair certification scheme, an online bodyshop management system.

The FARCs will have an independent annual audit to ensure Ford’s standards are met and maintained.

John Cooper, Ford customer service division director, said: "Ford's renewed emphasis on its Accident Repair Centre network demonstrates how our aftersales operation is raising its game.”

If you are not a registered user your comment will go to AM for approval before publishing. To avoid this requirement please register or login.

Login to comment


No comments have been made yet.