The new technology allows roadside technicians to write on an electronic pad which automatically converts into digital text. This information is sent directly to Mondial’s claims administration team.
Simon Cook, automotive director of Mondial Assistance, said: "This is an exciting addition to the level of service we provide Mercedes-Benz’s uniquely funded programme.
"To conform with global warranty requirements the current system means every assistance needs an individual 'write-up', as costs are claimed through the Mercedes-Benz warranty system. The new Bluetooth pen and pad means we can reduce the number of manual processes, streamlining the whole warranty claiming process."
The form is fully encrypted, which allows Mondial to track the progress of each form once sent. Mondial can also specify mandatory fields to be completed before the form can be sent. This ensures the correct level of information is received every time, minimising delays.
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