Dealers need to looking to aftersales to drive their
revenue and profits. At the AM Financial Management Conference on November 18, motor industry trainer Jeff Smith will share practical ideas for improving service profits.
Author of the best-selling KPI Book, Smith will explain how the three major workshop KPIs work with each other.
“The difference between success and failure is being in possession of the right information and having the ability to take action.
“There is one KPI that builds profit within the service department like no other – yet few people truly understand it and even fewer calculate it accurately in their management reports. Fewer still know how to exploit it to grow their profits.”
Smith is known for his ability to convey complex information in jargon-busting English.
His second publication, How to make more profit with your service department, achieved worldwide acclaim in the trade.
The AM Financial Management Conference, sponsored by Grant Thornton Automotive Services, takes place at Reading FC’s Madejski Stadium.
Its programme is tailored to meet the needs of finance directors, dealership accountants and senior managers with an interest in financial management.
Chaired by business analyst and broadcaster Dr James Bellini, it will include presentations from experts in cashflow management, used car stocking, VAT and economic trends.