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Kwik-Fit targets fleet servicing

Kwik-Fit has launched an easy-book servicing package for fleets in a bid to draw customers away from franchised networks.

It follows investment in its IT systems to give technicians access to all car-makers’ service schedules.

The ‘While U Wait’ manufacturers’ service initiative will allow company car users to book a service at 48 hours’ notice.

Mike Wise, head of Kwik-Fit Fleet, said: “Time is money and for that reason fleets want a fast and efficient service that is convenient for their company car and van drivers.

“Our seven-day opening and ability to offer a service promptly rather than the 14 days of some franchised dealers makes our expansion into this sector very attractive to fleet operators and drivers.”

The initiative does not use the fixed-price service menu, with eight price bands dependent on engine size, fuel type and oil type, that Kwik-Fit introduced for retail customers two years ago.

Instead, to ensure services are to manufacturer specification for fleets’ sub-three-year-old cars still under warranty, new computer software at Kwik-Fit centres enables technicians to download a vehicle’s exact service schedule on a model-by-model basis.

The cost of each service is calculated from manufacturers’ times, hourly labour rates and parts prices.

Wise said most retail customers drive cars outside of the manufacturers’ warranty cover.

Although Kwik-Fit is confident its servicing does not jeopardise warranty, Wise said the investment in IT and exact manufacturers’ schedules, and use of Unipart matching quality parts, will allay any concerns.

The first contract hire and leasing company to sign up was Lex, which has 278,000 cars and vans.

Kwik-Fit Fleet has had a solus supply arrangement with Lex for more than a decade.

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