The Allstars programme is designed to encourage staff to ask questions and find out information from colleagues in other departments. It helps to increase knowledge about the business and products enhances customer service by being enabling staff to either answer their queries directly or at least know who to speak to for the answers.
Mercedes-Benz UK invited all staff in the network to accumulate points by offering opinions on Mercedes-Benz and competitor products, successfully completing product quizzes by post, online or text message, submitting good ideas and through nominations from colleagues following exemplary customer service.
Dermot Kelly, Mercedes-Benz Cars UK managing director, explained: “This award is calculated by ranking retailers by their average individual points score.
"In simple terms all of Mercedes-Benz of Walsall’s staff take part to a very high level, management support and encourage participation and the participants benefit accordingly, so congratulations to all concerned.”
The 22 employees of Mercedes-Benz of Walsall and their partners were treated to a luxury break in Chester.
And five members of staff, who have accumulated the most Allstars points individually, will be flown to Germany for three days as guests of Mercedes-Benz.
David Cutler, Mercedes-Benz of Walsall’s service manager, said “We work well as a team and allstars has certainly helped to enhance the spirit among everyone.
“This mentality has already been instilled in the members of staff who have joined us since the beginning of the year and weren’t eligible for the Allstars prizes, as they volunteered to cover colleagues whilst they were enjoying their prize in Chester.”