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Ford’s 3D service speeds up parts delivery

Ford has launched its new 3D parts delivery initiative which offers same-day service on virtually all urgent parts.

It follows a pilot scheme started last summer. Known as 3D, for During the Day Delivery, the programme uses 12 regional depots to deliver parts within a few hours.

The 3D hubs typically stock more than 20,000 parts lines. They must provide dealers in their region with at least a morning and an afternoon parts delivery.

The carmaker also hopes the service will boost customer satisfaction.

“Ford is the first volume manufacturer offering reliable same-day parts availability to all of its dealers nationwide. Combine this with 8am overnight deliveries from Daventry, and it’s clear that Ford owners will be back on the road quicker,” said customer service division director John Cooper.

The network is still assured of overnight deliveries from Ford’s central parts warehouse in Daventry, which holds 120,000 parts lines.

The 3D programme is one of three initiatives developed by Ford and its retail network in order to increase sales of its OE replacement components.

It has worked with retailers on inventory management to reduce dealers’ parts stocking requirements and minimise obsolescence.

It also launched the Blue Oval Club to provide extra training and marketing support for parts personnel in order to help them drive OE replacement component sales to their local independent repairers within the club.

The Ford 3D hubs are:

  • @first Parts Solutions, Wakefield*
  • @first Parts Solutions, Barking*
  • @first Parts Solutions, Bristol*
  • @first Parts Solutions, Alperton*
  • Lifestyle Ford, Tonbridge
  • Edwards Ford, Salisbury
  • Lindsay Ford, Lisburn
  • Sandicliffe, Loughborough
  • Vospers, Exeter
  • Arnold Clark, Glasgow
  • Bristol Street Motors, Birmingham
  • QuickCo, Manchester (*part of Ford Retail Group)
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