So what can we tell you that you don’t already know about used car warranty and insurance companies?
Well firstly not all insurers offer the same service or understand the needs of dealers the way we do.
Mapfre Abraxas has a long working pedigree in the motor industry providing a wide range of insurance products and services.
Believing in long-term relationships, MAPFRE ABRAXAS sets out to work closely with you to understand your core values and sales approach.
We know from experience that a one-size-fits-all approach does not necessarily deliver what you need and what your customers expect from a car warranty insurance provider.
We take a fresh approach
Our warranty product is flexible and can be tailored to fit your business model.
We can provide variable lengths of cover enabling scalable tops for manufacturers’ warranties, days, weeks, months and years, not just preset inflexible terms.
Labour rates can be selected for the product you want to sell. This is particularly useful if your market is prestige vehicles.
Think about your current provider and ask yourself: What happens if your customer needs to claim when the vehicle is outside of your operating area?
Will he need to put his hand in his pocket to make up the difference between what the franchise repairer will charge and that allowable under the warranty?
Or, if your market is economic family vehicles, will the labour rate and pricing truly reflect this? Does a keen pricing model mean a good service?
How often does your provider visit to talk about how things are and provide further support after you have become their client?
Our account management model has played a key role in our success. Our claims team works closely with our account managers.
Often problems can be nipped in the bud with good communication.
We pride ourselves on the customer focused approach of our claims handling. If, in the unlikely event a customer feels there is a problem, we will talk to you about it first! It’s best to be proactive with customers rather than reactive.
We can provide sales support and product training to help you in increasing your warranty sales penetration rates.
With margins on car sales becoming thinner, there is an ever present need to maximise your
- Read this story in full in the 26 Dec 08 issue of AM. To subscribe to AM magazine click here or call 01733 468659.