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Poor aftersales service loses dealers £70k a year

Dealers could be losing out on up to £70,000 a year due to poor aftersales service.

According to a poll of 180,000 consumers by Shell Lubricants and Peak Software a failure to monitor and address customers concerns retulsts in dealerships losing up to £5,760 a month.

The top four customers gripes were:

  • Efficiency of service (47%)
  • Condition of the car (24.6%)
  • Value for money (17%)
  • Helpfulness of staff (11.4%)

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