Poor aftersales service loses dealers £70k a year

Dealers could be losing out on up to £70,000 a year due to poor aftersales service.

According to a poll of 180,000 consumers by Shell Lubricants and Peak Software a failure to monitor and address customers concerns retulsts in dealerships losing up to £5,760 a month.

The top four customers gripes were:

• Efficiency of service (47%)
• Condition of the car (24.6%)
• Value for money (17%)
• Helpfulness of staff (11.4%)