The Society of Motor Manufacturers and Traders (SMMT) has now transferred its new car code of practice to its Motor Codes division in order to have a single point of reference for self-regulated codes in the motor trade.
The new car code of practice was first introduced by the SMMT in 2004 and laid down a set of new criteria to tighten up consumer protection. The code confirms promises made by carmakers in the provision of new cars and the cover provided by the manufacturer’s warranty.
The consumer code sets out standards that subscribers will comply with the following areas:
- New car sales
- Car manufacturer’s warranties
- Availability of replacement parts
- Complaints handling
Chris Mason, Motor Codes director, said: “It was the first consumer code of practice to receive OFT approval under its Consumer Codes Approval Scheme and we believe that its proven success will help reinforce the aims of the Motor Industry Code of Practice for Service and Repair and future consumer protection schemes under the Motor Codes brand.”