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Kwik-Fit trials smart repairs at six centres

Kwik-Fit Fleet has started trialling smart repairs for fleet and retail customers at six locations across the UK.

The fast-fit company started trials four months ago and is aiming to roll out the scheme nationally after gathering feedback from its centres in Edinburgh, Birmingham, St Helens, Telford and Slough with a mobile service available in London.

The smart repairs will be menu priced and offer work for scuffed alloys, scratched, dented and chipped paintwork, bumper scuffs, interior trim and upholstery repair.

Mike Wise, head of Kwik-Fit Fleet, believes the company can undercut the pricing of traditional bodyshops because it’s an incremental sale, so something that customers might not have been coming in for already.

Wise said: “We can afford to do it at a low price because those customers that are coming in for an MoT or service are already there and we can upsell on that business, we’re not just relying on the smart repairs.

“It’s been going well so far but it’s very early days.”

The trial will be reviewed at the end of the year and Wise expects 500 out of the 662 UK Kwik-Fit sites to offer smart repairs as those sites have the extra space due to MoT and servicing capabilities.

Smart repair pricing starts at £45 and there will be multi-repair discounts available. Customers can arrange for repairs by appointment or on a drop-in basis.

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