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IGA chairman renews Code of Practice for Service and Repair

Independent Garage Association (IGA) chairman Jonas Zambakides has renewed JZ Machtech’s subscription to the Motor Industry Code of Practice for Service and Repair.

Zambakides has been a supporter of the code throughout its development.

He said: “As chair of the IGA, it has always been my aim to deliver a standard, consistent and fair method by which members can deal with customers and the code is the most obvious answer.

“It provides everything an independent garage needs to handle consumer issues cost-effectively and without the need to make any dramatic changes to the way it operates.”

Zambakides believes garages get an added marketing punch from demonstrating through the code a commitment to doing a good job.

He said: “Good independent garages have nothing to fear. Don’t just say you are good at what you do - prove it! I hear too many garages saying that they do not need the Code as they do everything correctly – well if this is the case, they have nothing to fear by signing up.”

The Code was launched in August 2008 and is going through the process of reviewing renewal requests from around 5,000 subscribers – as well as new applications.

It has been developed by the industry to the satisfaction of Government and the consumer lobby with the aim of delivering a minimum standard of operation and to give consumers adequate protection.

Garages can get more information on the Code by visiting www.motorindustrycodes.co.uk.

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