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Black Horse prepares now for CCD changes

Black Horse is offering to help all its dealers prepare now for the imminent changes in working practices resulting from the new Consumer Credit Directive.

It is rolling out training to dealers across the country, so that they are fully equipped to deal with changes in the way finance can be sold and processed at the point of sale.

The changes brought about as a result of CCD are mandatory for all lenders, including credit card companies and must be implemented by January 31.

However, Black Horse is implementing the changes within its processes on November 25 and has put its field sales team through specialised training, so they are fully up to speed with the new legislation.

This month Black Horse’s sales teams began rolling out a programme of training for dealers.

Black Horse anaging director Chris Sutton said: “We’ve taken great care, when interpreting the new legislation, to consider what impact it will have on our dealers.

"Our aim is to help them overcome some of the complexities of the new legislation by helping them to embed it within their own sale processes.

“Having fully trained up, knowledgeable people on board is critical, both for Black Horse and our dealers.

"Although this new legislation will undoubtedly have a significant impact on the sales process, it should be viewed positively by the industry as I believe it will boost consumer confidence."

Any Black Horse dealer which has a query about CCD should speak to their account manager or email their question to thefacts@blackhorse.co.uk.
 

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