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Carphone Warehouse to reveal customer service strategies at AM event

Anita McErlean, head of customer services at The Carphone Warehouse will be addressing delegates at the upcoming AM Finance "running a profitable dealership" Conference.

The Carphone Warehouse is the largest independent mobile phone retailer in the world with 2,400 stores operating across nine markets.

The company is committed to offering impartial and expert advice on the widest range of the latest product plus unbeatable, aftersales care.

Anita will give in-depth analysis on how to overachieve using customer feedback.

Our second headline speaker giving an economic update will be the economics manager at the SMMT, Matthew Croucher.

Matthew has been working closely with manufacturers and has key facts and figures based on the new car registration forecast for the coming months.

With our economy in a fragile state, we hope that there are no set backs in the coming months. As part of his presentation, Matthew will give insight into the current economy and where the SMMT believes the UK consumer spending will come from.

These are just two key areas covered at the conference being held at the Royal Berkshire Conference Centre in Reading on November 17.

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