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Mercedes-Benz comes top for customer service

Mercedes-Benz was named the “best automotive manufacturer in the country for providing excellent customer service” in the latest UKCSI survey published by the Institute of Customer Service.

No other automotive brand was considered to serve its customers as well as Mercedes-Benz following the results of the not-for-profit organisation’s latest survey, which is compiled every six months through an online questionnaire of 26,000 UK consumers.

Consumers were asked to rate a company on a host of criteria, which spanned from its products, how it handled customer enquiries to its reputation and the value its services represent.

Mike Belk, managing director customer services group Mercedes-Benz UK, said: “This award underlines our commitment to providing our customers with an unrivalled automotive retail experience.

“Our employees are continually working to raise the bar, both in the construction of pioneering vehicles and in the provision of exceptional service to our customers.”



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