Renault dealers must sign up to a new fleet aftersales initiative.
Renault Business - the new name for the manufacturer’s fleet operation - will include upgrades in aftersales support, lower parts prices and a new service for van operators.
Renault’s current Fleet Charter initiative requires only dealers with business centres to take part, and with no lock-down of fields in the 1Link booking system, dealers are currently free to vary pricing laid down in the charter.
Now dealers must stick to the new initiative, which has only three regional guaranteed labour rates, fixed oil prices and quantities, no fitment charges for certain items and fleet goodwill for out of warranty claims.
Dealers must also offer guaranteed mobility in certain circumstances such as if the vehicle is off the road due to non-availability of parts within 24 hours.
The 20 ‘Pro+’ dealers must also offer fast-track booking system and a 48-hour lead time for servicing.
Dealers will also install wifi internet access. In return fleets are required to direct 85% of their aftersales work to Renault dealers.
Fleet and commercial vehicles director Darren Payne told AM: “We want to try to differentiate ourselves, which is very difficult in the fleet market, so we came up with our new business customer care package.
“The quality of our products has improved dramatically, and you can tell people the product has improved, but we can only prove it the experience has changed by persuading people to try it for themselves, and for that we need trust.”