Senior executives from across the industry will once again be gathering at the Simpson’s in the Strand on Friday, August 20 for the fourth AM Executive Breakfast Club meeting.
James Timpson will be the guest speaker who will share best practice ideas and give bite-size nuggets of information that can be taken away and actively implemented in your business. James will focus on customer service and how to motivate your front line team.
Timpson has been a thriving family business ever since it was first established in Manchester in 1865. It is now the UK’s largest shoe repairer, key cutter, engraver and watch repairer - with Timpson and his father at the helm and 3,000 ‘colleagues’ operating over 600 shops.
The management culture is designed to ensure that those serving customers are treated as the most important people in the business; everyone else is there to help. With a policy of recruiting personalities and giving them complete authority to run their shops, James and his father claim to have created a culture that allows them to lead the business “standing on our heads.”
Timpson believes in ‘upside down’ management and an absolute focus on delivering customer service. He worked initially as a branch manager before progressing through the business, and understands exactly what motivates the front line team.
Timpson has won several awards for customer service and employee satisfaction. Given their recent acquisition of a seaside hotel specifically for staff holidays, this is hardly surprising.
Attendance to this Executive Breakfast Club meeting is exclusive to senior dealer group executives.
Dealers can apply for their free place at https://www.am-online.com/Breakfast-club.aspx