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Renault sees increase in accident repair customers

Renault UK has seen 50 per cent increase in customers over the last 12 months for its accident support line programme which it runs in conjunction with Ai Automotive.

Dharmesh Sethi, market manager body at Renault UK, said: “We launched the scheme with Ai nearly three years ago and from a standing start customer awareness has been growing and the feedback has been very positive.

"The message is getting out there that to ensure a repair is carried out to our standards, using the genuine Renault parts and Renault’s approved paint manufacturer Ixell on all repairs.”

Claim handlers deal with drivers' accident insurance claims. RASL means the vehicle is take to a Renault approved accident repair centre, a five-year repair guarantee and a like-for-like replacement vehicle in non-fault cases.

Nigel Gilmore, head of automotive at Ai Automotive, said: “The beauty of the scheme means more work for Renault bodyshops and peace of mind for Renault owners because, via the Renault Accident Support Line they can be sure about the standard of the repair work and that genuine Renault parts are being used.”

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