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Kwik-Fit raises game with car collection service for customers

Kwik-Fit Fleet has extended its vehicle servicing and MoT collection and delivery initiative and appointed its own dedicated agents to offer a better service to businesses and their company car and van drivers.

The group suggests it will become the norm in future for time-pressed business motorists.

And Kwik-Fit is understood to be piloting the collection and delivery offer for private motorists for a £25 fee.

The service is now available through almost 200 Kwik-Fit centres within the M25, along the M4 corridor (Bristol, Cheltenham, Gloucester and Reading) and several other major cities including Birmingham, Bradford, Coventry, Edinburgh, Huddersfield, Leeds, Leicester, Manchester and Sheffield.

It will extend to more than half of Kwik-Fit’s UK 676 centres by the end of 2011, with Glasgow and Liverpool next in line.

Kwik-Fit Fleet sales director Peter Lambert said the scheme further improves customer service and helps to ensure service consistency. He anticipates the service becoming a pre-requisite for fleets.

“Vehicle collection and delivery is the future as it improves customer productivity and minimises disruption during their working day,” he said.

“The phased roll-out of vehicle collection and delivery has delivered incremental increases in servicing and MoT work since the service was launched.”
 

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